Linked Products
What is the Marketplace Linked Products section about?
The goals of the Marketplace Linked Products section are:
- Enable CRM to send inventory information to the marketplace, by including the new products sold in the marketplace, from the ones already set up in the CRM instance, under the Products section.
- Linked CRM SKUs with the Marketplace SKUs of the same products, so when eOne imports orders into CRM to be fulfilled, the system matches the SKUs and sends the order to the warehouse to be fulfilled.
Where is it located?
- Log into CRM, go to the left side menu
- Click on Marketplace Management
- Then click on Marketplace Linked Products.
How the Marketplace Linked Products section works
Please check the below topics to find out what are the features of this section.
List of products available in each store of each Marketplace
- Select the Marketplace from the drop-down menu
- Then pick the store, if more than one is available
- The list of all products already sold in the stores is displayed below (see below image example)
Additionally, from the products table, the users can easily spot the below details:
- Product Name: in this column, the user can see the product name. Please note that editing the product name, it can ONLY be done on the Products section>product page.
- Emanage SKU: this is the SKU of the product that is registered in CRM
- Marketplace ID (for Amazon) | Shopify GID : this is the product ID inside the marketplace.
For example, for Amazon, is the ASIN. Additionally, this is compulsory for Amazon products but is not requested in the other Marketplaces. - Marketplace SKU: this is the SKU that is registered inside the marketplace
- Deleted: this is when the user deletes the product, the toggle is set to ON
- Actions: EDIT BUTTON
Searching for a specific SKU in the store of a Marketplace
- Select the Marketplace from the drop-down menu
- Then pick the store, if more than one is available
- Type the SKU or Product name in the search field, if the product has been already added to the store, it will be visible below (see the below image example)
Adding a product to the store of the Marketplace
- Select the Marketplace from the drop-down menu
- Then pick the store, if more than one is available
- Click on the Product field and pick one of the products listed in the drop-down menu
**Please note that those are products already configured in CRM, under the Products section. - Set up the Marketplace Id (for Amazon and Walmart) or Shopify GID (for Shopify) the and the Marketplace SKU
- Click on the Save button and the product will be saved, on the store, with the specific Provider Id or/and Provider SKU that the user has just set up
Linked product with Virtual SKU
Virtual SKUs are the ones that:
- Have not been configured on the Products section of CRM, but are available in a warehouse.
- In the Products section inside the warehouse settings page, does not have the actions buttons (see the below example)
In order to add those virtual products into CRM, without the need to do it manually, users can benefit from the Linked product with Virtual SKU button of this section, to automatically create the products into the Products section of CRM.
Therefore, please follow the below steps to take:
- Type the SKU number in the Product field and select a similar SKU product from the list that has a similar Virtual SKU (see the below example)
and so
2. Click on the Linked product with Virtual SKU button and a small tab will pop up, and the user can select the Marketplace, which is necessary only to create the SKU - this will not add the product to the marketplace chosen
3. Click on Save and the product will be created inside CRM so when the product is added inside the warehouse settings page, the product will display the actions button on its right side
4. After that, if the user needs to link this product to a specific marketplace store, then the user should type again the product name into the Product field and select it
5. Type the Marketplace Id and Marketplace SKU where it’s needed and click on the Save button
Once the Virtual SKU has been added in CRM, using this feature, the Virtual SKU inside the warehouse setting page will be automatically updated after a few minutes - so no further actions are required by the user.
Editing a product that is already included in a Marketplace store
- Select the Marketplace from the drop-down menu
- Then pick the store, if more than one is available
- Click on the Edit button on the right side of the product
- The product will be displayed above, and the user can edit the Markeplace Id and/or the Markeplace SKU (see the below example)
- Additionally, by clicking on the Change Product button
users can swap the product by picking any other from the drop-down menu
6. Once done, click on the Save button
Deleting a product that is already included in a Marketplace store
- Select the Marketplace from the drop-down menu
- Then pick the store, if more than one is available
- Click on the Edit button on the right side of the product
- The product will be displayed above, and by clicking on the Delete button, it will be removed from the Marketplace (see the below example)
Please note that by deleting a product from the marketplace, any order of that product will not be fulfilled as CRM is then unable to match the order with the Marketplace SKU | Virtual SKU with the one inside CRM.
How the Inventory synchronization works between Marketplaces (Amazon, Walmart & Shopify) & CRM
The Inventory synchronization between Amazon/Shopify & CRM
Please find attached below the steps to enable the inventory synchronization between Amazon/Shopify & CRM.
Please note that once the below setup is done, the Inventory is synced between CRM and AMZ/Shopify every 15 minutes.
For Shopify
The initial step is to sync the orders from Shopify to CRM.
- Install the eOne app in the Shopify Store
- Import the products from Shopify to CRM via eOne
For more information about this, please refer to the Helpdesk article: How to install the eOne in the Shopify Online Store having a dedicated CRM instance & Your Products
- It’s import to highlight that if the eOne app hasn’t been installed yet in the Shopify Store, this store won’t be listed in the Linked Products section (see the below example)
For Amazon & Walmart
The initial step is to sync the products/SKUs from CRM to Amazon | Walmart by using the Linked Products section, which is also the first point to initiate the inventory synchronization between CRM and the marketplace (Amazon | Walmart).
1. Add the product/SKU in the Linked Products Sections
Including products in the CRM Marketplace section, is a fundamental step to having the Marketplace orders be synced and fulfilled by CRM.
When SKUs are imported into the Marketplace (Amazon, Shopify, or Walmart), instantly, the Marketplace will start to show the item at the checkout and the marketplace orders are synced to CRM to be fulfilled.
Let’s start by linking the SKUs in the CRM Marketplace Management section, by following the below steps.
- Log in to CRM and go to the left-side menu
- Go to Marketplace Management>Linked Products
- Select the Marketplace
and the Store
4. Add the product/SKU
For more information about this, please refer to the Helpdesk article: Linked Products
2. Set up the warehouses for the Marketplace in the Marketplace Map section
In the Marketplace Map section, the user needs to pick the CRM warehouses that are going to provide the Inventory information in the marketplace as well as fulfilled the marketplace orders placed and imported in CRM.
In order to do so, please follow the below steps:
- Go to CRM left-side menu
- Then go to Marketplace Management> Marketplace Map
- Select the Marketplace
- Add the Warehouse(s) to the Marketplace
- Check that the Warehouse is active by going to the CRM left side menu, and then Warehouse Management> select the WH> the toggle Is Active needs to be ON
- Turn ON the Sync Inventory toggle
- Turn ON the Order Fulfillment toggle
- Add the buffer quantity in the related field Buffer Quantity, which is a quantity deducted from every product quantity available at the Warehouse
For example:
- Product_1 has 100 units at the Warehouse
- The buffer quantity in the Marketplace Map is set up to 20
- On Amazon/Shopify, the product quantity available is 80 units.
Please be also advised that:
- The Buffer Quantity set up in the Marketplace applies to all products available in the Warehouse
- To configure a Buffer Quantity for ONLY one specific SKU, users has to do it in the Warehouse Settings page. For more information, just check the article: [PART 2] The Warehouse Settings page & how to create or edit a warehouse.
- If users set up the Buffer Quantity in both Marketplace and Warehouse, the Warehouse buffer quantity will always override the one set up in the Marketplace Map page.